On Tuesday, the City of Lubbock said all systems were online following a “malicious code” on a computer that led to a system outage on August 12.
The issue first came to light when the City announced the City Council livestream would not be operational on August 12. All systems were down at the time. EverythingLubbock.com asked if the issues were related to a cyberattack. City of Lubbock spokesperson Lacey Rose said, “It is not a cyber-attack. We are having network issues…”
However, the Texas Attorney General Published a notice on Saturday. The notice said, “The City of Lubbock experienced a cyber attack beginning Tuesday, August 12, 2025, which resulted in the shutting down of all systems and our resources for fulfilling Public Information Requests. IT is working diligently to restore systems and it is expected to take multiple days up to a week.”
This was not the only recent breach, according to a report from LubbockLights.com. About nine months ago, a fake pop-up window was found on the utilities payment website, requesting credit card information from users. Affected customers were notified. Find more information here.
The following is a statement from the City of Lubbock:
On Tuesday, August 12, City of Lubbock Information Technology (IT) staff became aware of a potentially malicious code on a single computer. In an abundance of caution, City management directed IT to temporarily take all systems offline to ensure there were no other security concerns or data loss. Public facing applications were restored within the first 24 hours. After days of continuous work and scans, the City has found no evidence of a data breach and is confident no citizen information was exfiltrated or compromised.
All public access systems are fully available for customer use. If anyone encounters any issues, please contact the following:
- City of Lubbock Utilities: 806.775.2509
- Municipal Court: 806.775.2473
- Vital Statistics: 806.775.2926
- Building Safety: 806.775.2087
Statement from the City of Lubbock
